Located in Milwaukee, WI, I service the greater Milwaukee
area. In addition, I provide various IT services remotely for clients across the United States.
With over 35 years of computer and technology experience,
I have the knowledge and expertise to help you and your staff
manage your information technology systems and projects, big
and small. I understand the importance of computer systems
security, system interruption planning and matching client
needs and budgets to the right systems. I also understand
that your customers demand that you have efficient and
current technology to meet their needs.
I began my technology career in the United States Air
Force troubleshooting sophisticated avionics systems on
high-tech aircraft. I continued my career working as Director
of Information Systems in the financial and credit industry.
In the financial industry, customers depended on me to link
my company’s systems to theirs in order to service
their needs in a “real-time” environment. These
needs included establishing secure remote network connections
to process numerous daily transactions.
With years of experience training staff, assisting
customers and helping management with systems-related
projects, I have learned to communicate on a common level.
Many people do not want to hear the technical jargon
associated with their computer systems. They just want them
to work – efficiently, effectively and
consistently. Click HERE to view a copy of my current resume in Adobe Acrobat.
Professional Profile
Senior-level IT professional with a proven record of
accomplishment of applying appropriate, practical
technology that meets business needs while minimizing risks
and costs.
Excellent project manager who coordinates
communications, information, and professionals to meet
technology needs and evaluates progress while assuring
smooth, efficient projects and activities.
Exceptional critical-thinker and problem-solver with
keen ability to resolve technology issues, provide ideas
for system enhancements, analyze business processes for
improvement, define and develop highly successful automated
solutions, as well as find solutions where others have
failed.
Strong interpersonal, written and verbal communicator
who can deliver effective presentations, consult on
technology projects, and maintain collaborative
relationships with clients and staff.
Customer/Client communication skill in gathering
requirements, confirming plans and designs, planning
execution and implementation as well as managing
support.
Superior record of accepting new responsibilities and
delivering high-quality results.
Areas of Expertise
Requirement Analysis
Technical Writing
Business Process Improvement
Project Development and Management
Quality Assurance
Alternative Solution, Cost and Best
Identification/Evaluation
Systems Security Policy Creation and
Implementation
Problem Troubleshooting and Resolution
Staff Training and Development
Experienced with Windows, UNIX, LINUX, MS Office,
Project, Visio, HTML/web publishing, network
infrastructures and security.
Professional Experience
IT Consultant, Todd Kile - IT Consultant, Oak Creek, WI
2007 - Present
Provide a variety of IT solutions, services and support for business and residential customers.
Director of Systems, Credit
Management Control, Inc., Racine, WI
1997 - 2006
Member of senior management responsible for all
systems-related operations, projects, research and
development for headquarters in Racine, WI, and branch office
in Bloomington, MN.
Implemented data mapping software that reduced
outsourced programming costs by 70%.
Configured and managed Predictive
Dialing/Integrated Voice Response system.
Increased outgoing call volume by over 500% and
reduced idle call time.
Allowed consumers to access account information and
pay balances over the telephone 24/7 with no human
interaction, which reduced the need for additional
staff.
Supervised administrative department consisting of 10
team members.
Created technical documentation for staff and clients.
Instruction manuals and procedures for various tasks in all departments.
Flowcharts and diagrams for troubleshooting and visual presentations of procedures.
Corporate security policy to prevent internal and external security threats.
Technology articles for company newsletters and web sites.
Designed and maintained multiple company web sites and
intranets.
Designed and maintained a web site for a client
that allowed consumers to pay online.
Developed automated client strategies to ensure that
client specifications and requirements were met.
Communicated with senior management and clients to
discuss systems-related projects and concerns.
Established Virtual Private Networks (VPNs) for company
and client connectivity.
Administered UNIX, Linux and Windows Server
networks.
Programmed and maintained PBX phone systems connecting multiple
offices via PTP T1 connections.
Avionics Technician/Mechanic, American Trans Air, Milwaukee, WI
1994 - 1996
Troubleshot and repaired all avionics, electrical and
mechanical systems on commercial aircraft.
Avionics Technician/Mechanic, Delta
Airlines, Atlanta, GA
1991 - 1994
Troubleshot and repaired all avionics, electrical and
mechanical systems on commercial aircraft.
Military Experience
Avionics Guidance and Control Systems
Specialist, United States Air Force 1987 - 1991
Specialized troubleshooting, calibrating, and repairing
of aircraft avionics and electrical systems and components
on military aircraft.
Reviewed technical documentation, including maintenance diagrams and procedures, to ensure they were accurate and clearly written.
Honorably discharged upon completion of four-year tour
of duty.
